> Yes.  We have one account with them.  They have t.38 if you ask for
> it.  I am not a big fan of fix price "plan" pricing.  I miss having
> a voip.ms interface, and to be able to self serve, like if you have
> to call forward from the ITSP side.

I'm not too worried about the GUI side. Yes, I look forward to seeing it also but I can live with having to call support to get things done for a while since most things I would use them for will be static.

> Their phone service has been rock solid though and the setup was a breeze.

That's where the problems start, the setup.
Once our test trunks were ready, I got on the phone with appia and the vendor to simplify communications.
After some testing, appia found a problem and said they would have to do some programming.

A week later, it got approved and we got to testing again. They found something else they needed to update again.
The appia guy told me that with voip, you cannot be ready for everything out there and I understand that so wasn't very worried about it since I need this device to work with their services if we'll be using them.
Once they got their programming done, my vendor did his thing on the device and once done, it's worked like a champ since.

Great, on to sipx. Again, ran into a problem with their telling me that their hardware is supposed to be sending on port 5080 but that it's not and now they need to look into that.

Of course, the flags are starting to pop up. This was days ago now and I'm still waiting.
Why is it no matter what I want to try, it turns into days of programming or troubleshooting?

Yet I've seen others say things are good with them? Did it take having to go through this each time you wanted to get something done? So long as they will be reliable, I don't have any issues with the problems but the red flags are popping up so wanted to ask before I spend too much time waiting if I should move on.

Thanks.

Mike

> You don't have to do IP auth with them.  They do registration also.
> Here are my notes for appia:
> Sipx setting Registration Interval: 180 (not 600 -
> not sure about this one though)
>
> Usually first
> password doesn’t work. They have to reload trunk group.
> When ordering
> specify 10 digit calling - no +1{phonenumber}  (if
> you want voip.ms style)
>
>
> --
> Regards
> --------------------------------------
> Gerald Drouillard
> Technology Architect
> Drouillard & Associates, Inc.
> http://www.Drouillard.biz

_______________________________________________
sipx-users mailing list
sipx-users <at> list.sipfoundry.org
List Archive: http://list.sipfoundry.org/archive/sipx-users/

The quality on the device which now works is great, the call setup time is the fastest we've seen for ITSP's.
I like their tech support so far and can't say anything bad about them. Just wondered about the problems we've had, if others were experiencing the same things.

I thought folks had recommended not to port forward 5060 to 5080 though? I can easily do that but thought it would be much better if we didn't have to when installing.

Most of what I'm looking to do with them would be IP auth instead of having each channel authenticating separately.

Mike



On Sat, 11 Feb 2012 15:34:43 -0500, Matt White wrote:
> They are the sole provider we resell.  They merged with voxitas about 2
> years ago.
>
> We probably have several dozen accounts with appia.  Haven't had any issues
> with functionaility.
>
> they have two platforms.  One with register that picks up on port 5080
> automatically.
>
> The other platform is IP based, but we always use a firewall port forward
> for the 5060 to 5080 translation.  We actually prefer the IP based
> platform.  But both work very well.  We just get better ping times from the
> IP based datacenters.
>
> -m
>
>>>> "mike <at> grounded.net" <mike <at> grounded.net> 02/10/12 5:20 PM >>>
> Is anyone on the list using appia?
>
> They don't yet have a GUI but talk about it being done soon.
> Just changing ports takes having to communicate with support.
>
> So far, every time we come to test something, we're told they need to
> program that functionality in. We were trying to test a sip to analog
> gateway to use with pbx's but nothing worked. They found some problems
> which took a week to resolve saying that they didn't cover that
> functionality.
>
> Now with sipx, they can't send to me on port 5080 yet I thought someone
> here mentioned using them and they work fine.
>
> The support person is wonderful to work with but it's going on three weeks
> I believe now since we contacted them and have been trying to test.
>
> Just wondering.
>
> _______________________________________________
> sipx-users mailing list
> sipx-users <at> list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
sipx-users <at> list.sipfoundry.org
List Archive: http://list.sipfoundry.org/archive/sipx-users/