Studying Students: The Undergraduate Research Project at the University of Rochester

Although this report is a couple of years old, it's an interesting example of how one library decided to find
out how students actually USE the library, rather than assuming that librarians already knew how
students use the library.

Studying Students: The Undergraduate Research Project at the University of Rochester:

http://bit.ly/aWeshT 

And a related webcast...Glimpsing the Future through User Studies:

http://bit.ly/cWFnOp

Bernie Sloan