Re: "Roles", was PROJECT: Bug Tracking
Robin <krystal <at> devnull.net>
2007-05-23 15:31:59 GMT
I've got a lot more experience with OTRS as a ticket tracking system
(since I set it up and use it for our ISP), but I've never seen Request
I should probably learn Nagios anyway, though, and since we don't have a
volunteer for auditor I suppose I can see about getting it set up on
zero to monitor the other servers.
I have a rough audit script that reads in the config files (from which
the scripts build our root zone and decide which servers to show on the
web page) and does SOA queries against all the servers for each OpenNIC
zone. I need to clean up its output so it can give a synopsis of which
machines are serving what data corectly, at which point I'll set it up
to run on a schedule and email its output to a mailing list.
Julian De Marchi wrote:
> Just putting some more ideas into the pot for support and monitoring.
> Request Tracker 3.0 to run a support system, where we all share equal
> responsibilities for support issues and monitor the RT for support
> tickets. I feel that using RT will give everyone an idea of what the
> common issues for OpenNIC users are.
> Also for monitoring of the OpenNIC systems, Nagios might be a good
> choice to monitor all host systems. Nagios also has great graphing
> tools so we can put together a downtime chart, and various other
> informative charts.